Privacy policy
Last update: 15/04/2025
This privacy policy is intended to inform users of the website of Château de Scandaillac, operated by Purple Haven Sarl, about how personal data is collected, used, protected, and what rights users have under the General Data Protection Regulation (GDPR) and French data protection law (“Loi Informatique et Libertés”).
1. Data Controller
Purple Haven Sarl
Château de Scandaillac
47210 Saint-Eutrope-de-Born – France
Phone: +33 (0)5 53 36 65 40
Email: info@scandaillac.com
2. Data collected
When you browse or make a reservation on our site, we may collect the following information:
First and last name
– Email address
– Phone number
– Postal address
– Payment information (processed by a secure third-party provider – not stored on our site)
– Booking details (dates, number of guests, preferences, etc.)
– IP address (only when necessary for technical or security reasons)
3. Purpose of Data Collection
The personal data we collect is used for the following purposes:
– Managing bookings and guest stays
– Communicating with guests
– Responding to contact form inquiries
– Ensuring the website functions properly and securely
– Complying with legal and regulatory obligations
4. Legal Basis for Processing
The processing of your personal data is based on:
– Performance of a contract (e.g. your booking)
– Your consent, where required (e.g. contact form submissions)
– The legitimate interest of Purple Haven Sarl (e.g. website functionality and security)
– Legal obligations (e.g. accounting and anti-fraud requirements)
5. Data Retention
We retain your personal data for the following periods:
– 5 years for booking-related data (legal limitation period)
– 3 years for inquiries without a booking
6. Cookies
Our website only uses essential and functional cookies. These are necessary for the website to function properly (e.g. session management, accessibility, language preferences, security).
These cookies do not require prior consent under current CNIL (French Data Protection Authority) guidelines. We do not use advertising, analytics, or tracking cookies.
You may configure your browser to block cookies, but doing so may impair the functionality of the website.
7. Data Recipients
Your data is accessible only to:
– Purple Haven Sarl
– Our technical service providers (e.g. hosting, secure booking system), strictly for the purpose of delivering our services.
Your personal data is never sold, rented, or shared with third parties for commercial purposes.
8. Security
Purple Haven Sarl implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of your personal data.
9. Your Rights
Under the GDPR, you have the following rights:
– Right to access your data
– Right to correct inaccurate or outdated data
– Right to request the deletion of your data in certain cases
– Right to object to or restrict processing
– Right to data portability
– Right to withdraw your consent at any time (where applicable)
To exercise your rights, contact us at: info@chateau-scandaillac.fr
You also have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr
10. Changes to the Policy
Purple Haven Sarl reserves the right to modify this privacy policy at any time. The version in effect is the one published on the website at the time of your visit.
